Reservationist - Restaurant Reservations Book

Improve guest loyalty with advanced, automated communications.
Build, grow and maintain your own customer database that includes insightful contact information.
Customer profiles include contact preferences, company and membership affiliations, manager notes and 20+ other data points.

Background Image

Reservationist Features

  • Guest Profile
    • View guest’s dining profile & history during the reservation process.
    • One-touch management text or email notification about VIPs or dissatisfied guests.
    • Detailed individual guest history of past and future reservations.
    • Guests can maintain their own personal dining profile, indicating their favorite table, server, food, beverage and more.
    • Quick search & filter features to find reservations by name, phone number, email or other parameters.
    • You own your guest database, not us!
  • Guest Communications
    • Guests can indicate their preferred mode of communications in their personal dining profile.
    • Automatic confirmations, reminders and "Thank You" messages sent to guests.
    • Automatic survey invitations sent to guests. Guest survey ratings are not posted online.
    • Host can add personal note to reservation confirmation.
    • Guest host can "invite" other people in their party and add a personal note. Invitees can respond to the guest host's invitation and indicate their attendance or not. These details are noted in the reservation details.
    • Create multiple "Agreement Templates" to cover large parties, events, special occasions or other reasons. Digital signature feature eliminates faxes.
  • Critical Insight
    • Submitted guest survey ratings are sent to management for action. System tracks manager response times for senior management.
    • Important, as well as unruly guests can be flagged so that individual or multiple managers are notified when a booking is made.
    • Reservationist will warn staff when exceeding either party size limits or overall cover limits. Optional management override can be required.
    • System will warn staff about duplicate reservations by a guest.
    • Interactive system will highlight both reservation and wait-list bookings approaching "No Show" limits.
    • Optional integrated credit card hold system. Activate for special occasions, certain party size or only certain days.
    • Central reservations capability provided at no extra cost. Minimize labor costs across multiple locations.
  • Exponential Growth
    • Promotion of the guest host's ability to send invites results in more invitees getting added to your guest database.
    • Guests have access to multiple social media platforms to share their experiences at their favorite restaurant. Sharing results in database growth.
    • Guests can book online using Facebook, Linked-in or Google+. Any public information is added to your guest database.
    • "Thank You" messages and surveys are sent to invitees as well as the guest host. This results in a broader sampling, plus guest database growth.
    • Multiple location clients can share a common guest database to gain key frequency and dining patterns. Create your own loyalty program based on your needs!

Reservationist Screen Sample

Main Reservations Dashboard

  • • Instantly see all pertinent reservation details for each guest.
  • • Time-slot headers show total people and tables booked.
  • • Special occasion icons inform staff of the nature and size of the celebration.
  • • Time-slot headers show total people and tables booked.
  • • One click gives access to the complete booking details.

 

 

 

 

 

Detail Reservation Screen

  • • Change log allows everyone to track changes and who made them.
  • • Easily change date, time, meal period and covers.
  • • Guest preferences are automatically displayed as well as booking history.
  • • Most recent submitted guest survey is displayed automatically.

 

 

 

 

 

 

Digital Signature for Large Groups
  • • Send detailed reservation policies to large groups and have them sign-off to avoid no shows.
  • • Include menu PDF documents, pictures and other details.
  • • Signed document is accessible from the the main booking screen.
  • • Create as many templates as you need for all sorts of booking situations.

 

 

 

 

Detailed Reservations Reporting
  • • Reservation analysis reports provide the insights to better understand the booking trends at your restaurant.
  • • Clearly defined parameters highlight unacceptable shifts in no shows and cancellations.
  • • Use booking patterns to refine staffing demands by meal period or for the whole day.
  • • Use segmented guest reports for targeted marketing.

 

 

 

 

 

image

See What We Can Do For You!

To prevent spam, please tell us:

We understand that each operation is unique by the very nature of ownership.

Our demonstrations are based on learning about your operation, and by getting to know you, we can introduce capabilities that are not only a good match, but also explore other options offered by our software.

Please give us a call 888.782.3638 or fill in the form. We'll cover the basics in 20 minutes.

There are no results.