2. Restaurant Table Management Software
Graphical restaurant table management system: RES has an intuitive restaurant table management system that gives you a complete up-to-the-minute view that makes restaurant table management and time-consuming seating plans a thing of the past. Existing table reservations, seated tables, walk-ins and wait lists can all be managed from one screen, putting complete front-desk control at your fingertips.
RES clients find they can seat up to 20% more customers in a peak session without putting any extra strain on their kitchen or adversely affecting their levels of customer service.
The RES restaurant table management system can be viewed from any computer, whether it’s at the front of the restaurant, the hotel reception desk, the manager’s office or the owner’s laptop. This means that you can keep an eye on the progress of any session at any of your restaurants, in real time.
Assigning tables: You can leave the RES restaurant table management system to find the best table for each booking, to make the most efficient use of your restaurant, or you can assign VIP bookings to special tables.
Always choose the best table for bookings and walk-ins: By understanding all of your tables, including your joined tables (and the order in which you wish to sell them) the restaurant table management system will always recommend the best possible table for each booking and walk-in. So if you want to fill the front of your restaurant first, the restaurant table management system will automatically suggest these tables before any others.
Although the RES restaurant table management system can be trusted to always recommend the best table, you can still override its suggestion and choose to seat a booking or a walk-in on an alternative table. If that table has another booking assigned to it, RES will automatically shuffle all of your bookings to accommodate this table change.
Seat more customers with restaurant table management system optimization: When you try and seat a booking or walk-in on a table not recommended by the restaurant (including joined tables), the restaurant table mamangement system will attempt to shuffle all of your current reservations to accommodate the table change.
By re-optimizing your table usage on the fly, the RES restaurant table management system gives you maximum freedom without losing any control. You can do away with fixed seating plans and eliminate wasteful allocations. You can seat walk-ins with confidence, safe in the knowledge that your future reservations are all being looked after by the system.
Because the RES restaurant table management system works just as well with joined tables, you can accept large walk-ins and let the restaurant table management system move your smaller reservations to accommodate everyone. If, however, you have reservations that you do not want to move, you can hard assign them at the start of the session and restaurant table management system will optimize the rest of your tables around them.
Track arrivals with status colours: If a guest arrives but does not go to their table immediately, you can quickly colour code their booking (and add a message, if required).
A quick glance, your restaurant table management system will then show you exactly who you have waiting in the bar (and the table number you have given them).
Lock sections and tables: Individual tables and/or sections can be locked or unlocked in real-time from the RES restaurant table management system screen, allowing you to close off sections of the restaurant or hold specific tables as reserve tables.
Quickly Flag No Shows: A no show time (how long you will hold a table for a booking after the arrival time has passed) can be set up. Once this time has elapsed, the restaurant table management system will remind you that the guest has not arrived.
You can then quickly Flag the booking as No Show and the allocated table will be released for walk-ins. This no show tag will be stored automatically in the guest’s customer history, and can be viewed the next time they book a table.
The Restaurant Table Management System can handle in-session wait lists: Walk-ins, that cannot be seated immediately, can be added to a live waiting list, with table numbers / messages and names held for each wait list request.
You can also give each guest on the wait list an estimated waiting time, and the restaurant table management system will prompt you when this time is reached. Names on scraps of paper are eliminated, and you’ll never accidentally leave someone standing at the bar.
In short, the Restaurant Table Management System works like you do except it has all of the information at a click of the mouse or a touch of the screen.